We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.
Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.
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I received so many positive comments on the memorial slide show. Phil Hinsey worked with us for months and changed things due to Covid, all with patience and no pressure. It was nice to have the staff sing along with us at the graveside service. They were so professional and caring when they picked up my mother's body from her home. -Family of Eleanor Cadwallader LumpkinMarilyn Herbkersman June 05, 2020
Jon McCutchen was very nice and helpful with everything and guided us through all of the choices we needed to make. The staff was also very helpful with ensuring that the guests were wearing masks as we requested and were very polite when communicating our requests. Also Jon was very nice to assist in our custom "airplane" floral request; he was really awesome. We highly recommend Hinsey-Brown to everyone. -Family of Charles "Chuck" A. JarboeSally Jarboe May 15, 2020
The attention to detail, prompt responses and sensitivity was very appreciated. Phil Hinsey and Jon McCutchen were both fantastic! They made my difficult time much better. -The family of Orin "Kenny" Pew Jr.Kathy (Pew) Grimwood May 01, 2020
Hinsey Brown was great! Phil Hinsey was also great to work with and very caring. My mother's wishes were to be cremated with no services. When I went in to pick up her cremated remains, Phil had them set on a nice table in the chapel instead of just handing them to me. It was very nice. -Family of Hope WatsonAlexis Couchman April 29, 2020
My mother passed away 4/8/2020. I was treated very well. It was my first time ever to make choices. I was very comforted by the kind words and the ways I was treated. I would high recommend Hinsey-Brown to everyone. The person who helped me was John. He was very helpful and did everything he was able to do to make my loss less stressful. The whole process put me at ease. A big thank you to John and the whole firm. -Family of Sandy GosnellD.L. Walker April 16, 2020
Mr. John Henderson was very helpful. The whole staff was very helpful and had everything we needed plus more. I definitely recommend Hinsey-Brown. -Family of Dr. Cloyd L. Dye Jr.Mary Lou Dye March 17, 2020
I can not say enough about their (1) service (2) attentiveness to their clients and details (3) their sincerity (4) professional handling of situations. These people are the best and the most caring in the business. Their genuine caring was very impressive. You could tell it wasn't put on in the order to get your business. John Henderson was so professional, polite, very detailed and was very sensitive to our emotions and our needs. -Family of James "Jim" Allen ChandlerShirley Chandler December 02, 2019
I couldn't ask for a better place or people than Hinsey-Brown, Knightstown. Everyone there is so nice and the work they do is outstanding. Phil Hinsey was really helpful with the arrangements. All the staff were really great people. Everything was great. -Family of Frank D. CraigWanda Craig November 17, 2019
John Henderson was very respectful of the difficulty of the experience. He was very clear about prices, options, etc. I just needed a direct cremation and he was very informative and kind; I did not feel any pressure about purchasing other things or doing things I did not want to do. I really appreciated that choice and freedom as I had been a little nervous before going in. I felt he listened to what I wanted and did not very well. -Family of Jeremy Lee HicksShannon Hicks October 26, 2019
Kevin Brown was wonderful during the passing of my mom! He was very kind, informative and compassionate. All aspects of their services were great and we have no complaints. We were very pleased with everything! Their staff are very kind and compassionate people. -Family of Barbara RobertsonDebbie Rempe October 03, 2019
At Christmas in 2016 I lost my Mom. At that time I was also caring for my husband who was hospitalized earlier in the month. Being an only child I had full responsibility for caring for Mom & making her arrangements. John Henderson, Leanna & Lenville Gross were fantastic--taking me under their wings and guiding me step by step through the process--making everything as easy as possible. John made sure that he or another staff member was at my side and at my beck and call through the entire process. Earlier this year I called John again, telling him that my husband's time was short and he could go at any time. We went through everything needed for the death certificate, and he asked if I had a mortuary near us in Tennessee that I would like to use when the time came. I didn't and he said he would take care of it. An hour later he called with all the information, then told me when the time comes just place one call to him & he would take care of the rest--which he. Again, all plans and decisions rested upon me and John served as my friend by making me feel secure, protected, cared for and even pampered as he was able to make arrangements for an AF honor guard--which he surprised me with. I brought lots of memorabilia with me that spoke to all aspects of who my husband was & what made people love him. Not a word was said about my having too much--it was all displayed beautifully & with honor. His 20-year military career was important to me & that was portrayed with respect and tasteful arrangement of everything. John even helped my friend & I to find a motel room when everything in the area seemed booked. I cannot say enough about John, Leanna, Lenville and the other people I have worked with at Hinsey-Brown in Knightstown. I would and have recommended them without any hesitation or reservation. They know their jobs and their compassion is obvious. They show respect toward everyone--family of the deceased and visitors alike. They do lots of little things that most of us wouldn't think about, but when it is needed--it is no longer a little thing. I cannot thank them enough for being there for me during both of my losses. I would definitely utilize their services again.Berniece Wheeler September 07, 2019
Kevin Brown and his staff are wonderful. They conduct whatever type of service the family wishes. We, as a family, had a private viewing the evening of death then had a service 5 days after cremation. My family was very impressed. They did everything we wanted. They are so professional but also friends. Their whole staff was great. -Family of Sharon Sue AtkinsMichael Atkins, Sr. August 29, 2019
The folks at Hinsey-Brown go over and beyond to accommodate the family and friends of the deceased. They are totally professional and treat everyone with dignity and caring. They treated my mother, brothers and I like we were the only concern they had the day of my dad's funeral. Everyone we came in contact with was extremely gracious and kind. -The family of Larry Eugene GrubbsPamela Cochran August 19, 2019
They all went out of their way to make arrangements easy for us. They handled my sons memorial service with taste and thought, which meant a lot with no body present. Jon McCutchen was with us through it all including death certificates and let us witness the starting of my sons cremation, which I requested. He is amazing. He gave us his cell phone number and was available when we needed him. -Family of James Michael Parker, JrLeslie Keylor June 29, 2019
Everyone was perfect for myself and family. So many people loved the way it was all handled. They also loved the casket we picked out. Jon McCutchen, funeral director; he is the best. He's so helpful and caring. I hope he takes care of me as well. God Bless you all! -Family of Herbert Earl ClarkGenevee A. Clark May 24, 2019
The sensitivity of the funeral director, Phil Hinsey, was outstanding. He made us all feel very comfortable in the planning process. The preparation of the deceased was also wonderful. -Family of Virginia JohnsonDarryl Johnson March 11, 2019
The staff always seemed to be one step ahead of what was needed no matter how trivial. They always made us feel like family and not a customer and went above and beyond what was expected. The entire staff was very respectful, kind and caring to our family. John Henderson and Jonathan McCutchen were absolutely amazing, very professional and were very attentive to detail. We will definitely recommend Hinsey-Brown Funeral Service. -Family of Hershel AlexanderCaroll & Sandra Alexander March 01, 2019
Phil Hinsey was great in every area from beginning to end. Everything was top notch. He was so kind, patient, respectful and professional. He went way above his call of duty. The funeral home is beautiful and offers anything you would ever need. I live in Dayton, Ohio and Hinsey-Brown Funeral Service provides better services compared to any here in Dayton.Teresa Bowyer January 17, 2019
We were never rushed-not in the planning with a dozen people-not in finalizing everything based on travel and a second mortuary. The photo book they prepared for us was a pleasant surprise. John Henderson soent all the time we (all 11 or 12 of us) needed planning everything and coordinating it all.Beverly Burton December 03, 2018
Jon McCutchen was most helpful and caring. He paid attention to my every request. My experience with Hinsey-Brown Funeral Service was exemplary. -Family of Sharon MoylanJoseph Moylan July 02, 2018
This firm is very professional, caring, and really helps the family with every detail. I loved working with Kevin Brown and Wanda Jones. Nothing could have been better. They were absolutely wonderful! Wanda was helpful with the pre-planning of my father. -The family of Leland Max HartKim Casada June 15, 2018
Not only was the service exceptional, but my husband was a pilot and our funeral director, Jon McCutchen, arranged a fly over at the cemetery. They went above and beyond their regular service. -Family of Don L. Loveless Sr.Connie Loveless June 05, 2018
Everything from start to finish was perfect. The entire staff was very helpful and willing to do whatever we wanted. We knew right from the start of the process that they were there for us and would help us get through it. John Henderson could not have been any better, he guided us through the process with courtesy and respect. We are very thankful to have had him. -Family of Judy Ann WeaverRobert Weaver May 08, 2018
Hinsey-Brown is the best! We couldn't have asked for more. They were extremely professional, compassionate and caring. They did everything possible to make the funeral easy to go through. They treated me so well. They listened and answered all my questions and made our deceased loved one look beautiful and cared. Everyone we had contact with was outstanding and very caring.Pam Helms May 07, 2018
They were all so nice and kind. I'm so grateful for them all. Thet were a big help on everything. Mike looked so nice. The staff had all the pictures and music just perfect. I want to especially thank Kevin Brown for everything he did for my family and I. Michael would have been very pleased with everything. -Family of Larry Michael WhiteSharon White May 01, 2018
My daughter passed away May 7, 2017 and I used Hinsey-Brown when my husband passed away on February 12, 2018. There was no question as to where to go. Phil Hinsey and the staff are the best! -Family of Joey TompkinsJudy Tompkins April 16, 2018
They are close and easily accessible. Everyone is always very thoughtful and willing to help in anyway. John Henderson, Leanna Gross and Lenville Gross were all very helpful and sympathetic. -Family of Adrianne Lee ComptonEdward "Bud" Harwood April 06, 2018
Mr. Phil Hinsey and his staff should be identified as the "standard" of the funeral home care and service. The others should strive to be as good as they are. I honestly can't think and praise them enough. Everything was very meaningful to me. However, Mr. Hinsey and his staff are what really impressed me the most. They are just so compassionate, thoughtful and professional. -Family of Anna Mae AnticKeith Antic April 02, 2018
During the most difficult time, the funeral home staff did anything and everything to make this as easy as possible. The memory book, recording of the service, copies of the paper with the obituary were all things I didn't even think of. I worked with Jon McCutchen. From the very first time we met, he showed such kindness, caring and compassion. I think very highly of him. -The family of Michael R. BeaneMariann Beane March 27, 2018
They made our mother look beautiful after a 2 year illness. The photo books and videos were also meaningful and wonderful memories of days gone by. Phil Hinsey, Wanda Jones, Kevin Brown and David Brown were all wonderful.Wayne Malone February 12, 2018
This was my first time ever planning a funeral and was very impressed with all the people at Hinsey-Brown, especially Jon McCutchen and Priscilla Thurston. The level of attention to detail was outstanding. Priscilla was very patient with us emailing pictures to her. Jon McCutchen was wonderful to deal with. He's very knowledgeable and just the right combination of sincerity and good will.James E. Miller January 29, 2018
Phil Hinsey was fantastic. He made sure everything met our approval. We were extremely satisfied with the service and facilities. The flowers we had ordered were beautiful and my mother looked beautiful in her casket. -Family of Christina Ann WatermanKen Waterman January 09, 2018
We live in northwestern Indiana and have been to many funerals in this area. Nothing here compares to how well Hinsey-Brown prepares bodies. Someone there has true talent, and it is obvious when compared to others work we have seen. -Family of Virginia SheffieldGordon Sheffield December 18, 2017
Jon McCutchen did an outstanding job. We truly appreciated all he did for us. The entire staff did an exceptional job. They were quick and caring to any of our requests. -Family of Louise RustDavid H. Rust November 27, 2017
We were very satisfied with Hinsey-Brown in Knightstown. We have used them twice this year and couldn't have asked for a more compassionate group. Leanna Gross and John Henderson were easy to talk to and very good at their jobs. -Family of Betty L. LinchJanet Linch November 20, 2017
Kevin Brown took special care of our family. He was extremely helpful at a time when needed. -Family of Charles BrooksDoris Addington Brooks October 23, 2017
We have visited Hinsey Brown Funeral Service on several occasions, as visitors and for family funerals. The staff is very professional and very kind while meeting all our needs. Everyone there has always treated us like we are a priority. I would like to recognize staff member WANDA JONES as the kindest and most sincere person I have ever had the pleasure of meeting. Her presence and kind words are like an angels kiss of comfort. She is truly a gift from God. She adds a lot of greatness to an already great place. I would not go anywhere else.Kenny burke October 10, 2017
The care they showed for us was exceptional. They had plenty of staffing to help with any needs. The owner was on vacation but still made several phone calls to help with our needs and answer any questions we had.Linda Doss September 28, 2017
Kevin Brown was excellent in helping the family at this time. His staff was very friendly, caring and knowledgeable. We would definitely recommend Hinsey-Brown to anyone.Kevin Thornburg September 18, 2017
We found Hinsey-Brown to be the best equipped, staffed and funeral home that was capable of meeting our needs. Our brother had another service in a large city prior to his service at Hinsey-Brown Knightstown and that larger funeral home failed to meet our needs. Allen Collier and Phil Hinsey were outstanding in providing a meaningful service.Doug & Ruth Schweikhardt
My husband and I were very pleased with the overall performance of their staff. The appearance of our son was very comforting to us. He looked so natural. Jon McCutchen was extra helpful while arranging our son's services. He was quiet and laid back but very knowledgeable, which is what we needed at that time.Mary Roland
We were treated with such kindness and respect. The staff went far above and beyond solving any issue we had. I can't give them enough praise for all they did and how our family was treated! I feel no improvements could have been made. Everything was perfect! They made us feel like family. We loved Kevin Brown. He was so kind and patient with us.Cindy Nelson
The whole staff did an amazing job and I appreciated the willingness to go above and beyond. The photobook's were very nice! Phil Hinsey helped us and did an amazing job. Keep up the great work!Jenny Cash
The professionalism of the staff, from the moment they arrived to claim the body of the deceased, through the viewing, services and the closing. Their services will exceptional!Mervin D. Kilmer
On the morning of January 14, 2013 Angels left the presence of God and escorted our beloved husband and father, Danny Lee, into Glory. As a believer, this was the best day of his life, however, for his wife and family it was the beginning of a very long and sad season. Kevin Brown was contacted early that morning and from that moment, he and his staff, including Wanda Jones very respectfully helped us make very difficult decisions. When we arrived at Hinsey Brown later that day, we were greeted by Kevin who informed us that they already had Dad there. This was a great comfort to us. Their kind support continued throughout and beyond the service. David Brown spent weeks helping us find just the right stone for just the right memorial for a man so very loved. He didn’t stop until that perfect marker was set into place. It’s very important to say that after the service is over is when the really hard part begins. The part where you realize the absence and emptiness left behind by a loved one. This is when true grief sets in and you have to learn how to go on without this beautiful person in your life. And we are so very thankful that the love, kindness and support of the Hinsey Brown staff continue into and throughout this process with their extensive after care program. They provide information on what to expect, offer comfort, and share a place to share and work through this difficult process with others going through the stages of grief themselves. After more than 4 years, their care continues. They sponsor outings for their families such as shows at Beef and Boards, Symphony on the Prairie, Indian games and more. Our family is so thankful to them. There is no other group of people we would entrust the care of a loved one to after death. We would like to thank Kevin, Wanda, David and your entire staff. Words cannot really express what your kind compassion has meant to us.Jeanette Lee
John Henderson, Ralph Thompson and Leanna Gross were very kind, professional and helpful. They made me feel like family, their concern in making everything just right was very appreciated. They acted like my personal assistants, guiding me step by step throughout the preparations and all the way to our final dealings. They provided me with confidence and support. After the service, I wish I would have had the service recorded and was pleasantly surprised to find they had already recorded it.Berniece Wheeler
A pleasant experience in an unpleasant time. Jon McCutchen was excellent in his role as funeral director. He was very professional and cared for all our needs. Everyone was caring and responsive. We could not have had a better experience.Tim Renshaw
My family and myself couldn't have been treated any kinder during this very hard time. John Henderson was so helpful with every detail. We were all very pleased with mother's service. John went above and beyond to make this very terrible time very comforting for my family.Beverly Burgess
I want to thank Hinsey-Brown for the services they provided. Kevin Brown and the entire staff were professional, prompt and efficient all during and after this emotionally difficult time.J. Darrell Cooney
There is not a more caring funeral home in this town. Their compassion is beyond measure at a most difficult time. My mother looked wonderful, as she did before Alzheimer's took its toll; she looked herself again. The video tribute was well done & most appreciated. Phil Hinsey is a credit to his profession. Always available, always understanding and always east to work with. He truly is "called" to this profession. Other staff members were always courteous, friendly and helpful.Pat Hinshaw
The staff at Hinsey-Brown Knightstown Chapel was wonderful. They were very understanding, caring and thoughtful during my mother's services. Family of Evelyn GulleyRuthann Martin
The staff were very well organized and efficient. I highly recommend their services to all my friends and family. They all went above and beyond what was expected. Great Job!!Dixie F.
This is an excellent example of what a funeral home should be. The integrity of ALL staff and owners is outstanding but when their compassion, friendliness, and sincere desire to serve entire in, it is unbelievable.Judy S.
At the absolute hardest time in my life, they made sure every detail was handled. Jon McCutchen and Leanna Gross showed our family love and compassion through the whole process.Mary L.
The entire staff at Hinsey-Brown was wonderful during my mother's services!!Jerrilyn C.
We were overwhelmed with gratitude and thanks for how well Jon McCutchen took care of us and our mother. There aren't enough words, or enough time to express all that we are feeling. Please pass our thanks along to the rest of the Hinsey-Brown staff because you are all very special and wonderful!George M.
You all did an awesome job with my mother, could not have asked for a better team of people or place then here! Thanks to you all for a great job with Nannie Ferrell.Frank D.
Kevin Brown was very accommodating in pre-arranging our services and carried out our wishes perfectly at the time of the funeral. We couldn't have asked for the service to go any better.B.M.
Kevin, Wanda and Molly went above and beyond what I could have needed. They made each step easy to endure. Very kind and caring!N.M.
Kevin Brown is such a phenomenal person. I felt so comfortable making these arrangements. The staff is also very attentive and show a lot of attention to detail.J.M.
The staff at Hinsey Brown is fantastic. Our friends and family have used them for years, and have been more than satisfied with their professional and caring services.L.C.
Hinsey-Brown Knightstown Chapel was absolutely wonderful to our family. We were treated with excellent respect, care and concern. We couldn't have asked for better people to work with. We were beyond pleased. Their service was the best. The memorial service was handled expertly-professional but with a very caring, compassionate atmosphere. I don't think it could have been improved upon. Shane Williams was wonderful to work with in every way. Leanna Gross was so helpful in seeing to the details and keeping us informed. -Family of Diana Jo SheltonBrenda Riggs May 21, 2020
Everyone there was thoughtful and caring. John Henderson is excellent at his job and a all together wonderful person. I highly recommend them to everyone in need. -Family of Hannah Jeanne FoutsChristopher Fouts May 03, 2020
We mainly dealt with Jon McCutchen. He was very kind, accommodating and respectful; very sensitive to our needs and requests. Nothing could have been improved. They were perfect and every staff member was wonderful. We highly recommend Hinsey-Brown. -Family of Pamela Kay KennedyFamily of Pam Kennedy April 30, 2020
Phil Hinsey was amazing through all of this. He answered all our questions and always called back with answers. He was a great help. They whole staff was very helpful. Since mom's passing was during Covid 19, they made sure we were able to get the closure we needed under the circumstances. -Family of Gail Jean BowmanKim Mitchell April 20, 2020
I highly recommend your services! You were compassionate, helpful and provided flexibility during this Covid 19 pandemic. We appreciate your kindness, graciousness and being calm in difficult situations. Thank you for the prayers, preparing the service, and memorial tree. The live stream was a wonderful solution for those unable to attend. -Family of Dorothy E. RyanJoe Ryan April 14, 2020
my daughter's service was at our church. Following the visitation, the director asked if we would like her body returned to the funeral home for the night. I never would have thought that on my own, so it was very appreciated that he asked. We had them do that. Kevin Brown made a visit to our home to have cremation papers signed and then talked to me when it would take place. They also personally delivered the death certificates to me at home. Kevin Brown and Shane Williams were very compassionate, kind, professional and accommodating. -Family of Emily Ann PattonDeidre Powers December 21, 2020
This firm and services provided for mom really deserve a 5+++ rating. No problems at all with any part of the entire process. They were all very caring and considerate of mom's death. I will say that Phil Hinsey is top of the line in taking care of business. -Family of Lois M. StrauchSusan L. Troxell November 20, 2019
I considered using another facility prominently used by my husband's family but I was very impressed with the services of Hinsey-Brown. I was also extremely impressed by the care and concern shown and help given by Jon McCutchen. I was so pleased with all the "extras", grave marker, Christmas ornament, card, etc. They gave me the time to make all the decisions and making us feel so comfortable and no pressure. I was so pleased with the way my husband looked. He looked so good. It was amazing. -Family of Gene V. WiseCheryl Wise November 12, 2019
Jon McCutchen was so helpful and sensitive to my family's needs to plan the arrangements. We talked on the phone a couple of times and he always asked how I was doing. Everything was so meaningful to me, from the office staff, the funeral directors and all of their staff. It all meant so much and helped us through a difficult time. I would like to recognize Lenville Gross in helping with the pre-planning I needed to do a year ago. He was so good at explaining things and was so patient kind as I tried to make decisions for my husband.Anonymous October 10, 2019
I would highly recommend this Knightstown funeral home to anyone. Everyone was so kind and respectful to whatever we wanted. They gave us ample time to make decisions and we appreciate that. -The family of Lewis E. RiddleJudy Riddle September 16, 2019
The responsiveness and caring of everyone at Hinsey-Brown was wonderful as we went through final arrangements for my mom. Jon McCutchen and everyone was caring and supportive during the planning and services for mom. A truly wonderful staff and facility! -Family of Mae CoffeyChrista Coffey September 01, 2019
Phil Hinsey was outstanding. He was very helpful, compassionate and caring. Their hairdresser did an fantastic job on my mom's hair. Their staff was very professional, caring and accommodating. They do all possible to ensure respect and help with grief in a difficult time. When making the service selections, they offered a great variety of choices, explained costs and helped with all questions. All aspects to mom's services were great. My mother had to be flown in from out of state. Phil had told me prior to her passing what to do. I made one phone call after she passed and the funeral home did the remainder. We were very pleased! -Family of Mildred HailKaren Hall August 25, 2019
First of all, Malcolm looked so handsome and young. Family and friends were so thrilled with the way he looked. The entire staff at Hinsey-Brown were there for my family from the very beginning and still are. Hinsey-Brown does so much for our communities! Special trips, Stockings for Soldiers, Santa Claus for nursing homes, Mourning Walk & Breakfast, grief support and their aftercare program, Help for the Holidays, pre-planning community luncheons and workshops and special speaker events. Hinsey-Brown does so much to help the family. My sons wanted their dad driven to Knightstown around my parents farm, where our family had such wonderful memories. Phil Hinsey and Wanda Jones were exemplary! -Family of Malcolm PetryNina Darlene Petry August 15, 2019
Everyone that worked with us was great. Shane Williams took very good care of us and our son. He looked great! Shane was very nice to us and our family. Thank you! -Family of Mark Ryan RidenourMark & Cindy Ridenour June 18, 2019
Jon McCutchen and the entire staff at Hinsey-Brown were wonderful. Every need was met and everyone was so caring and professional. The same funeral director helped me with both my father's funeral in March of 2018 and mt grandmother in Feb. of 2019. We really feel like he was there for us and sincerely cared. He was great, but the whole staff was wonderful. -Family of Alice HinerChelsi Bookout March 29, 2019
I was impressed at the quality of the service. It was very clear that this is more than a job for this staff. They seem to REALLY CARE beyond what they need to do. They were always willing to go over and above to help and comfort us. -Family of Ronnie ConnerSandra Conner March 04, 2019
From the time they picked my mother up from her home, they were so professional and caring. John Henderson was so nice to work with and never pressured me and allowed me to take my time. -Family of Carole PitmanKimberly McCormick February 19, 2019
Kevin was who took care of the services. I could not have asked for anything to have been better. Wanda Jones was so helpful with the pre-planning and aftercare has been very helpful. They were always helpful and willing to do anything we asked. We were very satisfied with everything.Beverly Slagle January 02, 2019
Everyone at Hinsey-Brown are always very professional and I felt very comfortable with all their service. John Henderson made my nephew and I comfortable at a very difficult time. His courtesy meant a lot to me.Judith Gibson November 05, 2018
John Henderson handled my mother's arrangements. He was very caring and compassionate. He was very kind in answering any questions and requests. He also did so in a timely manner. We appreciate the care that he gave to us. AnonymousAnonymous June 29, 2018
My father pre-planned his funeral arrangements years prior to his death. Some of the merchandise he chose was no longer available. The funeral director showed us similar pieces without any pressure to spend more money. I appreciate that more than he will ever know. They were fantastic every step of the way. From the pick up of my father's body to the end of the service, the staff showed dignity towards my father. I am so appreciative of that. I also appreciate the chance to tuck my father in before closing the casket. That was something I'll remember for the rest of my life. The entire staff I dealt with were so compassionate and everyone was so accommodating. -The family of James JordanBrigitta Remley June 12, 2018
I've lost a brother and my mother and have used this company for both events and was very pleased with the services received. My mom's services were amazing and she looked like I had not seen her look for a very long time. I was amazed and would recommend them to anyone. -Family of June Anne RogersAnne Rogers May 09, 2018
Everyone was very compassionate, caring, friendly and very professional. Their attention to detail was amazing. They anticipated and met our every need. I am thankful we chose Hinsey-Brown. John Henderson always goes above and beyond for our family. -Family of Janice M. DickersonJoyce Murphy May 08, 2018
I lost my 19 year old daughter who left behind a 6 month old son, the compassion and personal service we received was above and beyond what I had ever imagined. Kevin Brown and Leanna Gross were wonderful! -Family of Destynee Leigh RuckerMary Langley May 04, 2018
I've been to many funerals including my 18 year old son but none compare to Phil and his staff. They thought of everything. I could not have been more pleased. Phil and his staff are the BEST. They did my father's service last year, my brother's a few months ago and now my mother. We're very pleased and will use no one else except Hinsey-Brown in the future.Cynthia Conrad April 17, 2018
I cannot make enough positive comments about Hinsey-Brown Funeral Services. They provided services for both of my parents. They are very compassionate and kind. I highly recommend Hinsey-Brown Funeral Services.Shirley Bilbrey April 11, 2018
Kevin Brown was wonderful-attentive, professional, yet extremely personable in providing personal requests. -Family of Waneta SelkeSusan Selke Nuss April 04, 2018
We were more than satisfied with the services we received. The military honors were beautiful. The funeral home contacted the insurance company for us relieving me of that burden. They took care of all the small details that I didn't know how to do. Everyone there was great! -Family of William MorganConnie Whitehead March 28, 2018
Every interaction with the staff at Hinsey-Brown was very professional and caring, both during my father's recent death and my nephew Jon's unexpected death in 2005. What was meaningful to us? The compassion and care of everyone; especially the gentlemen who transported dad, planning, and funeral were so wonderful. I cannot think of anything that could have been better. Jon McCutchen who oversaw the entire process and everyone else were all great. -Family of James CoffeyChrista Coffey February 21, 2018
John Henderson and Leanna Gross are both very professional and caring people. Everyone that works there is so kind and willing to do anything to help you during this process.Family of Max Fort January 31, 2018
My family and extended family have had several services with Hinsey-Brown. They are amazing and they help take the burden away from my family. Everything they did was perfect and you could feel that what they were doing and saying was very sincere and caring. All of the staff were great, but exceptionally Phil Hinsey, Wanda Jones, Tony Young and Molly Kohler. Thank you! -Family of Noel O. BlevinsLillie Blevins January 24, 2018
My family was well taken care of. The staff were so caring and considerate of our grief. Everything the staff did for my family and myself were exceptional. Kevin Brown was very personable and showed us a lot of compassion. -Family of Larry R. BakerPatsy S. Baker January 02, 2018
Everything was perfect and nothing could have been better. The whole staff were very nice, especially funeral director Jon McCutchen. He is a very competent, caring and wonderful person. Thanks so much! -Family of Lola R. MillerJohn Miller December 11, 2017
Jon McCutchen made the entire process so painless and was so helpful in every aspect as I was so lost and so broken that he made me feel my happiness was all that mattered, no matter what. He took the burdens away. They provided a beautiful service! I was very nervous and but felt comfortable as soon as I walked through the doors. I couldn't have asked for anything to have been better. Jon was absolutely fantastic as well as the entire staff. -Family of Susan TurnerJohn Turner October 31, 2017
John Henderson was excellent and would do anyone a great job. He was sensitive to our distress and gently led us to exactly what we wanted. Even the music arrangement was perfect. They did a very good job and we were totally pleased. -Family of Gustave “Gus” Michael Mondrush Jr.Lila Jarvis Mondrush October 25, 2017
The "Caring Professionals" is the correct name for these people. They went the extra mile for our family. Kevin Brown and Phil Hinsey went out of their way to make sure that everything was done to meet our needs. I could not have been more pleased with their care and compassion. Family of Clayton CollinsLorena Collins October 19, 2017
Phil Hinsey was very helpful and knowledgeable. Their staff is trustworthy and very caring. I can't think of anything else they could offer me. They were all very accommodating.Jannie Stone October 02, 2017
I was very pleased with everything that Hinsey-Brown did for Bill and our family. I could not have asked for anything to be better. They took care of so many things that I didn't have to worry about. Jon McCutchen and Wanda Jones were very helpful and supportive. -Family of William "Bill" Nelson BeardAnn Beard September 23, 2017
Everyone at Hinsey-Brown is top notch. They are very compassionate, sensitive and professional. We (our whole family) was very impressed with the caring attitude and professionalism each owner and employee treated us with. They treated us like family. They are number one in our book and our family will only use Hinsey-Brown. Jon McCutchen has helped us with two family funerals. He is so caring and professional. David Brown was awesome helping with the headstone. Kevin Brown played their pump organ for my dad's funeral. John Henderson was also very helpful and countless others. We can't thank them enough!Kim Borinsky
Hinsey-Brown Funeral Service in a first class business. Every single step of the process was handled with kindness, sincerity, and an honest desire to help to the best of their abilities. Compassion is a common thread for everyone there. Jon McCutchen had a willingness to help in anyway possible. John Henderson made mother look absolutely beautiful. Wanda Jones was right there asking many times how she can help. They all had a great sense of humor and that helped tremendously. They are all caring, helpful and very professional!Maribeth Burton Taylor
Jon McCutchen is fantastic! He has a "you name it, you got it" attitude. He even helped me tie my tie. Their staff is all around outstanding!Richard K. Moore
Kevin Brown and his staff are all great! They were very caring, friendly and always wanted to make sure our family was okay. We were beyond pleased with the services they provided.Larry Poe
They did an awesome job for caring and preparing my husband. They did everything they could to accommodate our family. Jon McCutchen was very helpful, compassionate, exemplary and all around awesome.Chris Lyons
They were very professional, understanding and showed our family members true compassion and love. They made a very difficult time much easier. We would not let another funeral home take care of our family as Hinsey-Brown is the best!Edward M. Perry
Anytime we needed anything, they were right there after anticipating our needs. While this experience was a low time in our lives, the memories of the care and attention of all was lifting. Kevin Brown is caring, competent, professional and was wonderful to work with from the first call forward.Kathleen Painter
Kevin Brown and his staff answered all our needs and did extra things that we had not expected. They never tried to rush us into anything and was so willing to change anything we desired.Nell Cox
Hinsey-Brown was excellent in every service they gave to us. We felt very comfortable and they answered every question we had. They thought of things to helping us that we didn't even think of. They covered everything and took care of things they didn't have to. All the staff was very helpful, kind and caring. Family of Betty Jean SemlerGeorjean Cory
I feel that my husband that passed would have been very happy with his viewing and funeral. He looked extremely good. Phil was very kind and professional. He made me feel like I was his only concern. He bent over backwards to help get me through this experience. I do not think there was anything more he could have done to make this any better. He did an excellent job.Rebekah Robbins
The service we received was excellent. They are so respectful, not only to the family, but also to my mother (Deceased). Such a difficult time, everyone made it a lot easier to handle. We appreciated the thoughtfulness of everyone and how beautiful my mother looked. They did an excellent job and we were so pleased and happy to see her look so nice. We are very grateful! Family of Lucile BrammerDelona Vaughn
With never having to arrange a funeral, I didn't know what to expect. Jon McCutchen guided me through the process like a true professional. Everyone there was so kind and helpful. Mrs. Gross was very helpful and courteous. Many thanks to Jon and the rest of the staff! Family of Marjorie ClayWoodrow Clay
This is exactly the way a funeral home should operate. Every problem we had was handled with respect and thoughtfulness. The staff is very kind and professional. John Henderson went above and beyond in doing his job.Mr. & Mrs. Randy L.
I was very impressed by the staff. The funeral director, Jon McCutchen was very helpful and caring. I will always remember his kindness towards my family. Thank you for helping me stay within my budget.Amanda M.
Hinsey-Brown is the Gold standard by which all other facilities should be compared. Their sensitivity, attention to detail and willingness to provide any assistance at any time made a difficult time much easier on my family.Matthew F.
I appreciate the care and attention to detail everyone showed. There was nothing that could have been improved, everything went as arranged. John Henderson was very helpful when planning my husband's services and helping pick out merchandise.Marjorie P.
There are not enough words to express the kindness and care. Everything that was done was perfect and so detailed. They made the worst day of my life much easier. The funeral service was perfect and my mother looked beautiful.Shelia M.
One of the most service oriented businesses in the New Castle area. Appreciate this business very much.Judy S.
The staff was great! Our mom looked natural. Overall, this was a wonderful experience with the funeral home during our time of grief.D. W.
The staff was so very kind and caring. All of the staff that we had contact with were so special to us. John Henderson is a wonderful person. He made a horrible time bearable. John is the most caring person we have ever had the pleasure to meet.S.V.
We felt highly supported throughout this process. Phil Hinsey was highly professional yet compassionate and understanding of our emotional needs. David Brown was extremely helpful in designing our headstone. I've also been very impressed with your follow-up service and would recommend Hinsey-Brown to anyone!J.F.
We will never forget the wonderful care you gave to our family during our loss. You have a wonderful staff!M.C.