Testimonials

We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

  • Kenny burke

    October 10, 2017

    We have visited Hinsey Brown Funeral Service on several occasions, as visitors and for family funerals. The staff is very professional and very kind while meeting all our needs. Everyone there has always treated us like we are a priority. I would like to recognize staff member WANDA JONES as the kindest and most sincere person I have ever had the pleasure of meeting. Her presence and kind words are like an angels kiss of comfort. She is truly a gift from God. She adds a lot of greatness to an already great place. I would not go anywhere else. Read more

  • Jannie Stone

    Phil Hinsey was very helpful and knowledgeable. Their staff is trustworthy and very caring. I can't think of anything else they could offer me. They were all very accommodating. Read more

  • Linda Doss

    The care they showed for us was exceptional. They had plenty of staffing to help with any needs. The owner was on vacation but still made several phone calls to help with our needs and answer any questions we had. Read more

  • Ann Beard

    I was very pleased with everything that Hinsey-Brown did for Bill and our family. I could not have asked for anything to be better. They took care of so many things that I didn't have to worry about. Jon McCutchen and Wanda Jones were very helpful and supportive. -Family of William "Bill" Nelson Beard Read more

  • Kevin Thornburg

    Kevin Brown was excellent in helping the family at this time. His staff was very friendly, caring and knowledgeable. We would definitely recommend Hinsey-Brown to anyone. Read more

  • Kim Borinsky

    Everyone at Hinsey-Brown is top notch. They are very compassionate, sensitive and professional. We (our whole family) was very impressed with the caring attitude and professionalism each owner and employee treated us with. They treated us like family. They are number one in our book and our family will only use Hinsey-Brown. Jon McCutchen has helped us with two family funerals. He is so caring and professional. David Brown was awesome helping with the headstone. Kevin Brown played their pump organ for my dad's funeral. John Henderson was also very helpful and countless others. We can't thank them enough! Read more

  • Doug & Ruth Schweikhardt

    We found Hinsey-Brown to be the best equipped, staffed and funeral home that was capable of meeting our needs. Our brother had another service in a large city prior to his service at Hinsey-Brown Knightstown and that larger funeral home failed to meet our needs. Allen Collier and Phil Hinsey were outstanding in providing a meaningful service. Read more

  • Maribeth Burton Taylor

    Hinsey-Brown Funeral Service in a first class business. Every single step of the process was handled with kindness, sincerity, and an honest desire to help to the best of their abilities. Compassion is a common thread for everyone there. Jon McCutchen had a willingness to help in anyway possible. John Henderson made mother look absolutely beautiful. Wanda Jones was right there asking many times how she can help. They all had a great sense of humor and that helped tremendously. They are all caring, helpful and very professional! Read more

  • Mary Roland

    My husband and I were very pleased with the overall performance of their staff. The appearance of our son was very comforting to us. He looked so natural. Jon McCutchen was extra helpful while arranging our son's services. He was quiet and laid back but very knowledgeable, which is what we needed at that time. Read more

  • Richard K. Moore

    Jon McCutchen is fantastic! He has a "you name it, you got it" attitude. He even helped me tie my tie. Their staff is all around outstanding! Read more

  • Cindy Nelson

    We were treated with such kindness and respect. The staff went far above and beyond solving any issue we had. I can't give them enough praise for all they did and how our family was treated! I feel no improvements could have been made. Everything was perfect! They made us feel like family. We loved Kevin Brown. He was so kind and patient with us. Read more

  • Larry Poe

    Kevin Brown and his staff are all great! They were very caring, friendly and always wanted to make sure our family was okay. We were beyond pleased with the services they provided. Read more

  • Jenny Cash

    The whole staff did an amazing job and I appreciated the willingness to go above and beyond. The photobook's were very nice! Phil Hinsey helped us and did an amazing job. Keep up the great work! Read more

  • Chris Lyons

    They did an awesome job for caring and preparing my husband. They did everything they could to accommodate our family. Jon McCutchen was very helpful, compassionate, exemplary and all around awesome. Read more

  • Mervin D. Kilmer

    The professionalism of the staff, from the moment they arrived to claim the body of the deceased, through the viewing, services and the closing. Their services will exceptional! Read more

  • Edward M. Perry

    They were very professional, understanding and showed our family members true compassion and love. They made a very difficult time much easier. We would not let another funeral home take care of our family as Hinsey-Brown is the best! Read more

  • Jeanette Lee

    On the morning of January 14, 2013 Angels left the presence of God and escorted our beloved husband and father, Danny Lee, into Glory. As a believer, this was the best day of his life, however, for his wife and family it was the beginning of a very long and sad season. Kevin Brown was contacted early that morning and from that moment, he and his staff, including Wanda Jones very respectfully helped us make very difficult decisions. When we arrived at Hinsey Brown later that day, we were greeted by Kevin who informed us that they already had Dad there. This was a great comfort to us. Their kind support continued throughout and beyond the service. David Brown spent weeks helping us find just the right stone for just the right memorial for a man so very loved. He didn’t stop until that perfect marker was set into place. It’s very important to say that after the service is over is when the really hard part begins. The part where you realize the absence and emptiness left behind by a loved one. This is when true grief sets in and you have to learn how to go on without this beautiful person in your life. And we are so very thankful that the love, kindness and support of the Hinsey Brown staff continue into and throughout this process with their extensive after care program. They provide information on what to expect, offer comfort, and share a place to share and work through this difficult process with others going through the stages of grief themselves. After more than 4 years, their care continues. They sponsor outings for their families such as shows at Beef and Boards, Symphony on the Prairie, Indian games and more. Our family is so thankful to them. There is no other group of people we would entrust the care of a loved one to after death. We would like to thank Kevin, Wanda, David and your entire staff. Words cannot really express what your kind compassion has meant to us. Read more

  • Kathleen Painter

    Anytime we needed anything, they were right there after anticipating our needs. While this experience was a low time in our lives, the memories of the care and attention of all was lifting. Kevin Brown is caring, competent, professional and was wonderful to work with from the first call forward. Read more

  • Berniece Wheeler

    John Henderson, Ralph Thompson and Leanna Gross were very kind, professional and helpful. They made me feel like family, their concern in making everything just right was very appreciated. They acted like my personal assistants, guiding me step by step throughout the preparations and all the way to our final dealings. They provided me with confidence and support. After the service, I wish I would have had the service recorded and was pleasantly surprised to find they had already recorded it. Read more

  • Nell Cox

    Kevin Brown and his staff answered all our needs and did extra things that we had not expected. They never tried to rush us into anything and was so willing to change anything we desired. Read more

  • Tim Renshaw

    A pleasant experience in an unpleasant time. Jon McCutchen was excellent in his role as funeral director. He was very professional and cared for all our needs. Everyone was caring and responsive. We could not have had a better experience. Read more

  • Georjean Cory

    Hinsey-Brown was excellent in every service they gave to us. We felt very comfortable and they answered every question we had. They thought of things to helping us that we didn't even think of. They covered everything and took care of things they didn't have to. All the staff was very helpful, kind and caring. Family of Betty Jean Semler Read more

  • Beverly Burgess

    My family and myself couldn't have been treated any kinder during this very hard time. John Henderson was so helpful with every detail. We were all very pleased with mother's service. John went above and beyond to make this very terrible time very comforting for my family. Read more

  • Rebekah Robbins

    I feel that my husband that passed would have been very happy with his viewing and funeral. He looked extremely good. Phil was very kind and professional. He made me feel like I was his only concern. He bent over backwards to help get me through this experience. I do not think there was anything more he could have done to make this any better. He did an excellent job. Read more

  • J. Darrell Cooney

    I want to thank Hinsey-Brown for the services they provided. Kevin Brown and the entire staff were professional, prompt and efficient all during and after this emotionally difficult time. Read more

  • Delona Vaughn

    The service we received was excellent. They are so respectful, not only to the family, but also to my mother (Deceased). Such a difficult time, everyone made it a lot easier to handle. We appreciated the thoughtfulness of everyone and how beautiful my mother looked. They did an excellent job and we were so pleased and happy to see her look so nice. We are very grateful! Family of Lucile Brammer Read more

  • Pat Hinshaw

    There is not a more caring funeral home in this town. Their compassion is beyond measure at a most difficult time. My mother looked wonderful, as she did before Alzheimer's took its toll; she looked herself again. The video tribute was well done & most appreciated. Phil Hinsey is a credit to his profession. Always available, always understanding and always east to work with. He truly is "called" to this profession. Other staff members were always courteous, friendly and helpful. Read more

  • Woodrow Clay

    With never having to arrange a funeral, I didn't know what to expect. Jon McCutchen guided me through the process like a true professional. Everyone there was so kind and helpful. Mrs. Gross was very helpful and courteous. Many thanks to Jon and the rest of the staff! Family of Marjorie Clay Read more

  • Ruthann Martin

    The staff at Hinsey-Brown Knightstown Chapel was wonderful. They were very understanding, caring and thoughtful during my mother's services. Family of Evelyn Gulley Read more

  • Mr. & Mrs. Randy L.

    This is exactly the way a funeral home should operate. Every problem we had was handled with respect and thoughtfulness. The staff is very kind and professional. John Henderson went above and beyond in doing his job. Read more

  • Dixie F.

    The staff were very well organized and efficient. I highly recommend their services to all my friends and family. They all went above and beyond what was expected. Great Job!! Read more

  • Amanda M.

    I was very impressed by the staff. The funeral director, Jon McCutchen was very helpful and caring. I will always remember his kindness towards my family. Thank you for helping me stay within my budget. Read more

  • Judy S.

    This is an excellent example of what a funeral home should be. The integrity of ALL staff and owners is outstanding but when their compassion, friendliness, and sincere desire to serve entire in, it is unbelievable. Read more

  • Matthew F.

    Hinsey-Brown is the Gold standard by which all other facilities should be compared. Their sensitivity, attention to detail and willingness to provide any assistance at any time made a difficult time much easier on my family. Read more

  • Mary L.

    At the absolute hardest time in my life, they made sure every detail was handled. Jon McCutchen and Leanna Gross showed our family love and compassion through the whole process. Read more

  • Marjorie P.

    I appreciate the care and attention to detail everyone showed. There was nothing that could have been improved, everything went as arranged. John Henderson was very helpful when planning my husband's services and helping pick out merchandise. Read more

  • Jerrilyn C.

    The entire staff at Hinsey-Brown was wonderful during my mother's services!! Read more

  • Shelia M.

    There are not enough words to express the kindness and care. Everything that was done was perfect and so detailed. They made the worst day of my life much easier. The funeral service was perfect and my mother looked beautiful. Read more

  • George M.

    We were overwhelmed with gratitude and thanks for how well Jon McCutchen took care of us and our mother. There aren't enough words, or enough time to express all that we are feeling. Please pass our thanks along to the rest of the Hinsey-Brown staff because you are all very special and wonderful! Read more

  • Judy S.

    One of the most service oriented businesses in the New Castle area. Appreciate this business very much. Read more

  • Frank D.

    You all did an awesome job with my mother, could not have asked for a better team of people or place then here! Thanks to you all for a great job with Nannie Ferrell. Read more

  • D. W.

    The staff was great! Our mom looked natural. Overall, this was a wonderful experience with the funeral home during our time of grief. Read more

  • B.M.

    Kevin Brown was very accommodating in pre-arranging our services and carried out our wishes perfectly at the time of the funeral. We couldn't have asked for the service to go any better. Read more

  • S.V.

    The staff was so very kind and caring. All of the staff that we had contact with were so special to us. John Henderson is a wonderful person. He made a horrible time bearable. John is the most caring person we have ever had the pleasure to meet. Read more

  • N.M.

    Kevin, Wanda and Molly went above and beyond what I could have needed. They made each step easy to endure. Very kind and caring! Read more

  • J.F.

    We felt highly supported throughout this process. Phil Hinsey was highly professional yet compassionate and understanding of our emotional needs. David Brown was extremely helpful in designing our headstone. I've also been very impressed with your follow-up service and would recommend Hinsey-Brown to anyone! Read more

  • J.M.

    Kevin Brown is such a phenomenal person. I felt so comfortable making these arrangements. The staff is also very attentive and show a lot of attention to detail. Read more

  • M.C.

    We will never forget the wonderful care you gave to our family during our loss. You have a wonderful staff! Read more

  • L.C.

    The staff at Hinsey Brown is fantastic. Our friends and family have used them for years, and have been more than satisfied with their professional and caring services. Read more