Testimonials

We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

  • **If you would like to write a testimonial for our website, please e-mail it to jonm@hinsey-brown.com.

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  • On the morning of January 14, 2013 Angels left the presence of God and escorted our beloved husband and father, Danny Lee, into Glory. As a believer, this was the best day of his life, however, for his wife and family it was the beginning of a very long and sad season. Kevin Brown was contacted early that morning and from that moment, he and his staff, including Wanda Jones very respectfully helped us make very difficult decisions. When we arrived at Hinsey Brown later that day, we were greeted by Kevin who informed us that they already had Dad there. This was a great comfort to us. Their kind support continued throughout and beyond the service. David Brown spent weeks helping us find just the right stone for just the right memorial for a man so very loved. He didn’t stop until that perfect marker was set into place. It’s very important to say that after the service is over is when the really hard part begins. The part where you realize the absence and emptiness left behind by a loved one. This is when true grief sets in and you have to learn how to go on without this beautiful person in your life. And we are so very thankful that the love, kindness and support of the Hinsey Brown staff continue into and throughout this process with their extensive after care program. They provide information on what to expect, offer comfort, and share a place to share and work through this difficult process with others going through the stages of grief themselves. After more than 4 years, their care continues. They sponsor outings for their families such as shows at Beef and Boards, Symphony on the Prairie, Indian games and more. Our family is so thankful to them. There is no other group of people we would entrust the care of a loved one to after death. We would like to thank Kevin, Wanda, David and your entire staff. Words cannot really express what your kind compassion has meant to us.

    Jeanette Lee
  • Anytime we needed anything, they were right there after anticipating our needs. While this experience was a low time in our lives, the memories of the care and attention of all was lifting. Kevin Brown is caring, competent, professional and was wonderful to work with from the first call forward.

    Kathleen Painter
  • John Henderson, Ralph Thompson and Leanna Gross were very kind, professional and helpful. They made me feel like family, their concern in making everything just right was very appreciated. They acted like my personal assistants, guiding me step by step throughout the preparations and all the way to our final dealings. They provided me with confidence and support. After the service, I wish I would have had the service recorded and was pleasantly surprised to find they had already recorded it.

    Berniece Wheeler
  • Kevin Brown and his staff answered all our needs and did extra things that we had not expected. They never tried to rush us into anything and was so willing to change anything we desired.

    Nell Cox
  • A pleasant experience in an unpleasant time. Jon McCutchen was excellent in his role as funeral director. He was very professional and cared for all our needs. Everyone was caring and responsive. We could not have had a better experience.

    Tim Renshaw
  • Hinsey-Brown was excellent in every service they gave to us. We felt very comfortable and they answered every question we had. They thought of things to helping us that we didn't even think of. They covered everything and took care of things they didn't have to. All the staff was very helpful, kind and caring. Family of Betty Jean Semler

    Georjean Cory
  • My family and myself couldn't have been treated any kinder during this very hard time. John Henderson was so helpful with every detail. We were all very pleased with mother's service. John went above and beyond to make this very terrible time very comforting for my family.

    Beverly Burgess
  • I feel that my husband that passed would have been very happy with his viewing and funeral. He looked extremely good. Phil was very kind and professional. He made me feel like I was his only concern. He bent over backwards to help get me through this experience. I do not think there was anything more he could have done to make this any better. He did an excellent job.

    Rebekah Robbins
  • I want to thank Hinsey-Brown for the services they provided. Kevin Brown and the entire staff were professional, prompt and efficient all during and after this emotionally difficult time.

    J. Darrell Cooney
  • The service we received was excellent. They are so respectful, not only to the family, but also to my mother (Deceased). Such a difficult time, everyone made it a lot easier to handle. We appreciated the thoughtfulness of everyone and how beautiful my mother looked. They did an excellent job and we were so pleased and happy to see her look so nice. We are very grateful! Family of Lucile Brammer

    Delona Vaughn
  • There is not a more caring funeral home in this town. Their compassion is beyond measure at a most difficult time. My mother looked wonderful, as she did before Alzheimer's took its toll; she looked herself again. The video tribute was well done & most appreciated. Phil Hinsey is a credit to his profession. Always available, always understanding and always east to work with. He truly is "called" to this profession. Other staff members were always courteous, friendly and helpful.

    Pat Hinshaw
  • With never having to arrange a funeral, I didn't know what to expect. Jon McCutchen guided me through the process like a true professional. Everyone there was so kind and helpful. Mrs. Gross was very helpful and courteous. Many thanks to Jon and the rest of the staff! Family of Marjorie Clay

    Woodrow Clay
  • The staff at Hinsey-Brown Knightstown Chapel was wonderful. They were very understanding, caring and thoughtful during my mother's services. Family of Evelyn Gulley

    Ruthann Martin
  • This is exactly the way a funeral home should operate. Every problem we had was handled with respect and thoughtfulness. The staff is very kind and professional. John Henderson went above and beyond in doing his job.

    Mr. & Mrs. Randy L.
  • The staff were very well organized and efficient. I highly recommend their services to all my friends and family. They all went above and beyond what was expected. Great Job!!

    Dixie F.
  • I was very impressed by the staff. The funeral director, Jon McCutchen was very helpful and caring. I will always remember his kindness towards my family. Thank you for helping me stay within my budget.

    Amanda M.
  • This is an excellent example of what a funeral home should be. The integrity of ALL staff and owners is outstanding but when their compassion, friendliness, and sincere desire to serve entire in, it is unbelievable.

    Judy S.
  • Hinsey-Brown is the Gold standard by which all other facilities should be compared. Their sensitivity, attention to detail and willingness to provide any assistance at any time made a difficult time much easier on my family.

    Matthew F.
  • At the absolute hardest time in my life, they made sure every detail was handled. Jon McCutchen and Leanna Gross showed our family love and compassion through the whole process.

    Mary L.
  • I appreciate the care and attention to detail everyone showed. There was nothing that could have been improved, everything went as arranged. John Henderson was very helpful when planning my husband's services and helping pick out merchandise.

    Marjorie P.
  • The entire staff at Hinsey-Brown was wonderful during my mother's services!!

    Jerrilyn C.
  • There are not enough words to express the kindness and care. Everything that was done was perfect and so detailed. They made the worst day of my life much easier. The funeral service was perfect and my mother looked beautiful.

    Shelia M.
  • We were overwhelmed with gratitude and thanks for how well Jon McCutchen took care of us and our mother. There aren't enough words, or enough time to express all that we are feeling. Please pass our thanks along to the rest of the Hinsey-Brown staff because you are all very special and wonderful!

    George M.
  • One of the most service oriented businesses in the New Castle area. Appreciate this business very much.

    Judy S.
  • You all did an awesome job with my mother, could not have asked for a better team of people or place then here! Thanks to you all for a great job with Nannie Ferrell.

    Frank D.
  • The staff was great! Our mom looked natural. Overall, this was a wonderful experience with the funeral home during our time of grief.

    D. W.
  • Kevin Brown was very accommodating in pre-arranging our services and carried out our wishes perfectly at the time of the funeral. We couldn't have asked for the service to go any better.

    B.M.
  • The staff was so very kind and caring. All of the staff that we had contact with were so special to us. John Henderson is a wonderful person. He made a horrible time bearable. John is the most caring person we have ever had the pleasure to meet.

    S.V.
  • Kevin, Wanda and Molly went above and beyond what I could have needed. They made each step easy to endure. Very kind and caring!

    N.M.
  • We felt highly supported throughout this process. Phil Hinsey was highly professional yet compassionate and understanding of our emotional needs. David Brown was extremely helpful in designing our headstone. I've also been very impressed with your follow-up service and would recommend Hinsey-Brown to anyone!

    J.F.
  • Kevin Brown is such a phenomenal person. I felt so comfortable making these arrangements. The staff is also very attentive and show a lot of attention to detail.

    J.M.
  • We will never forget the wonderful care you gave to our family during our loss. You have a wonderful staff!

    M.C.
  • The staff at Hinsey Brown is fantastic. Our friends and family have used them for years, and have been more than satisfied with their professional and caring services.

    L.C.